Shipping policy
Shipping Policy
Last updated: November 2026
Where We Ship
Your order ships from the United States to addresses in the United States.
Shipping Costs
Your shipping cost and estimated delivery time are shown at checkout before you pay.
Processing Time
Orders usually ship within 1 to 3 business days after you place them. Orders are packed and shipped by our third-party fulfillment partner.
Delivery Time
Most U.S. orders arrive about 2 to 5 business days after they ship, and some can take up to 7. These are estimates, not guarantees.
Tracking
When your order ships, we will email you a tracking number so you can follow your package. You can also use the Track Your Order page on our store.
Subscription Orders
Subscription orders ship every 28 days. The same processing and delivery times apply to each shipment.
Addresses and PO Boxes
- Please check that your shipping address is correct before you place your order. If you notice a mistake, contact us right away and we will try to fix it before the order ships.
- We are not responsible for orders sent to an incorrect address entered by the customer.
- Shipping to PO boxes may be limited.
Delays
Once your package is handed to the carrier, delivery timing is up to the carrier. We are not responsible for carrier delays, but we are happy to help if you have a problem with your delivery.
Damaged or Wrong Items
If your order arrives damaged or you received the wrong item, contact us within 30 days of your order for a replacement or refund. See our Refund Policy for details.
Contact Us
Call or text our support agent, or send us an email.
- Call or text: 470-310-1705
- Email: support.alurawellness@gmail.com