Refund policy
Refund Policy
Last updated: November 2026
30-Day Money-Back Guarantee
We want you to be happy with LIBIDOR Shilajit Adaptogen Complex. If you are not satisfied for any reason, email us within 30 days of your order and we will refund the product price. You do not need to send the bottle back.
How to Request a Refund
- Email support.alurawellness@gmail.com within 30 days of your order date.
- Include your full name, order number, and the email address used for the order.
- You may also call us at 470-310-1705 for help.
What Is Refunded
- We refund the product price you paid for the order.
- Shipping charges are not refunded.
- Refunds are sent back to your original payment method.
Refund Timeline
Once we approve your refund, please allow 5 to 10 business days for it to show on your account. The exact timing depends on your bank or card company.
Damaged or Wrong Items
If your order arrives damaged or you received the wrong item, email us at support.alurawellness@gmail.com within 30 days of your order. Include your order number and a short description of the problem (a photo helps). We will send you a replacement or give you a refund.
Subscriptions
- Each subscription order is covered by the same 30-day money-back guarantee, counted from the date of that order.
- A refund does not cancel your subscription. To stop future shipments, ask us to cancel when you request your refund, or cancel before your next shipment as described in our Subscription Policy.
- If a renewal order was charged after you asked us to cancel, contact us and we will refund that order.
Contact Us
- Email: support.alurawellness@gmail.com
- Phone: 470-310-1705